Peony Privacy Policy

Thank you for using Peony! Here we describe how we collect, use and handle your personal data when you use our websites, software and services (“Services”).

What & Why

We collect and use the following information to provide, improve, protect and promote our Services.

Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan and set up two-factor authentication (such as your name, email address, phone number, payment info and physical address).

Your Content. Our Services are designed as a simple and personalised way for you to store your files, documents, photos, comments, messages and so on (“Your Content”), collaborate with others, and work across multiple devices and services. To make that possible, we store, process and transmit Your Content as well as information related to it. This related information includes your profile information, which makes it easier to collaborate and share Your Content with others, as well as things like the size of the file, the time it was uploaded, collaborators and usage activity.

Usage information. We collect information relating to how you use the Services, including actions you take in your account (such as sharing, editing, viewing, creating and moving files or folders). We use this information to provide, improve and promote our Services, and protect Peony users. Please email us for more information about how we use this usage information.

Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.

Cookies and other technologies. We use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We may also use third-party service providers that set cookies and similar technologies to promote Peony services.

Marketing. We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you don’t want to receive a particular type of marketing material from us, click the ‘unsubscribe’ link in the corresponding emails.

We sometimes contact people who don’t have a Peony account. For recipients in the EU, we or a third party will obtain consent before getting in touch. If you receive an email and no longer wish to be contacted by Peony, you can unsubscribe and remove yourself from our contact list via the message itself.

Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent that we process your personal data for other purposes, we ask for your consent in advance or require our partners to obtain such consent. For more information on the lawful bases for processing your data, please email us.

For more details on the categories of personal information that are included in the information above, please email us.

With whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

Others working for and with Peony. Peony uses certain trusted third parties (for example, providers of customer support and IT services) for the business purposes of helping us provide, improve, protect and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions. For a list of trusted third parties that we use to process your personal data and more details on the categories of personal information that we’ve disclosed, please email us.

Other Peony Companies. Peony shares infrastructure, systems and technology with other Peony Companies to provide, improve, protect and promote Peony Company Services. We process your information across the Peony Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies. For more information on Peony Companies, Peony Company Services and how your data is used, please email us.

Other users. Our Services display information such as your name, profile picture, device, email address and usage information to other users you collaborate with or choose to share with. When you register your Peony account with an email address on a domain owned by your employer or organisation, we may help collaborators and administrators find you and your team by making some of your basic information – such as your name, team name, profile picture and email address – visible to other users in the same domain. This helps you sync up with teams you can join and helps other users share files and folders with you.

Certain features let you make additional information available to others.

Other applications. You can choose to connect your Peony account with third-party services – for example, via Peony APIs. By doing so, you’re enabling Peony and those third parties to exchange information about you and data in your account so that Peony and those third parties can provide, improve, protect and promote their services. Please remember that third parties’ use of your information will be governed by their own privacy policies and terms of service.

Business account admins. If you are a user of a Peony business account, your administrator may have the ability to access and control your Peony business account. Please refer to your organisation’s internal policies if you have questions about this. If you aren’t a Peony business account user but interact with a Peony business account user (for example, by joining a shared folder or accessing content shared by that user), members of that organisation may be able to view the name, email address, profile picture and IP address that was associated with your account at the time of that interaction. If you share Your Content with a Peony business account user, the administrator of the team account may have the ability to access and edit what you share.

Law & order and the public interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process or appropriate government request; (b) protect any person from death or serious bodily harm; (c) prevent fraud or abuse of Peony or our users; (d) protect Peony’s rights, property, safety or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request Principles when receiving, scrutinising and responding to government requests (including national security requests) for your data:

  • Be transparent
  • Fight blanket requests
  • Protect all users and
  • Provide trusted services.

How

Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We continue to work on features to keep your information safe in addition to things like two-factor authentication, encryption of files at rest, and alerts when new devices and apps are linked to your account. We deploy automated technologies to detect abusive behaviour and content that may harm our Services, you or other users.

Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or for as long as we need it to provide you the Services. If you delete your account, we’ll initiate deletion of this information after 30 days. Please note: (1) there might be some latency in deleting this information from our servers and backup storage, and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes or enforce our agreements.

Where

Around the world. To provide you with the Services, we may store, process and transmit data in the United States and locations around the world – including those outside your country. Data may also be stored locally on the devices you use to access the Services.

Your control of and access to your data

You have control over your personal data and how it’s collected, used and shared. For example, you can:

  • Delete Your Content in your Peony account.
  • Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.
  • Access and take your data elsewhere. You can access your personal data from your Peony account and you can download a copy of Your Content in a machine-readable format. You can also ask us for a copy of personal data you provided to us or that we’ve collected, the business or commercial purpose for collecting it, the types of sources we got it from, and types of third parties we’ve shared it with.
  • Object to the processing of your personal data. Depending on the processing activity, you can request that we stop or limit processing of your personal data.

If you would like to submit a data access request, ask for your personal data to be deleted or object to the processing of your personal data, please email us.  

Changes

If we’re involved in a reorganisation, merger, acquisition or sale of our assets, your data may be transferred as part of that deal. We’ll notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Contact

Do you have questions or concerns about Peony, our Services and privacy? Please feel free to email us. If we can’t answer your question, you have the right to contact your local data protection supervisory authority.